Terms of Service

Last updated: 24 April 2026

These terms govern your use of Cloak VPN ("the Service"). By subscribing, you agree to them. We try to keep this page short and readable; if anything is ambiguous, email [email protected].

1. What you get

A subscription to Cloak VPN gives you:

• Access to our VPN servers via the WireGuard protocol, with a Rosenpass-derived post-quantum pre-shared key rotated approximately every two minutes.
• A number of device configurations (peers) based on your plan: 3 for Basic, 10 for Pro. Each device config is independent.
• Connection to the server regions included in your plan. Basic covers our EU locations (currently Finland and Germany); Pro includes every region we operate, present and future.
• Email-based support. Pro subscribers are prioritized.

2. What you pay

Prices are shown on /pricing.html and at checkout. Payment is processed by Stripe. Subscriptions renew automatically at the interval you select (monthly or annually) until you cancel. We will email you before each annual renewal.

3. Refunds — 7-day money-back guarantee

Within the first 7 days after your initial subscription starts, you can request a full refund for any reason by emailing support. We will process the refund via Stripe to the original payment method within 7 business days. Refunds on subsequent renewal periods are handled case by case — email us.

4. Cancellation

You can cancel any time using the Stripe customer portal link in your welcome email, or by emailing support. Your subscription remains active until the end of the current billing period; we do not pro-rate mid-period cancellations.

5. Acceptable use

You agree not to use Cloak VPN to:

• Violate any applicable law in your jurisdiction or the jurisdiction you connect through.
• Send unsolicited bulk email (spam) or engage in network abuse (DDoS, port scanning third parties, brute-force attempts against third-party services).
• Host content that distributes malware or facilitates phishing.
• Transmit material that sexually exploits minors (CSAM). This is the one category we will always cooperate with law enforcement on. There is no privacy argument that overrides this.
• Resell access to our service without our written permission.

6. Suspension and termination

We may suspend or terminate your account for conduct that violates the Acceptable Use policy, is reported as abuse by a third party with credible evidence, or poses an immediate risk to our infrastructure. Where reasonable, we will notify you and pro-rate any refund owed. We will not terminate for lawful activity our marketing claims to protect, such as bypassing geographic content restrictions on sites you have the right to access.

7. Service availability

The Service is provided on a best-effort basis. We do not promise 100% uptime. Planned maintenance windows will be posted to /canary.html. For our availability history, see the operational notes on that page.

8. Your responsibilities

You are responsible for keeping your device configurations confidential. If a config file leaks, email support and we will revoke it and issue a replacement. We count each active config against your plan's device limit.

9. Third-party software

Cloak VPN uses the open-source WireGuard protocol and the open-source Rosenpass implementation. Until our native Cloak app ships, you connect using the official WireGuard app (available at wireguard.com/install), which is licensed under GPLv2 by its authors — not by us.

10. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We make specific claims about what we do and do not collect in our Privacy Policy, and those claims are binding; the general "as is" disclaimer here does not override them.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

12. Changes to these terms

We may update these terms. Material changes will be emailed to active subscribers at least 14 days in advance. Continued use after the effective date constitutes acceptance. The current version is always at /terms.html with a "Last updated" date at the top.

13. Governing law

These terms are governed by the laws of the operator's country of residence. Disputes will be resolved there. The specific jurisdiction will be listed here once the operating entity is formalized. Until then, the practical read is: we are a small independent operator, not a corporation, and any dispute should begin with an email to [email protected].

14. Contact

Email [email protected] for anything: refunds, complaints, legal process, or questions about these terms.